Sidewake
PRIVACY POLICY
Last updated: 12 September 2026
Sidewake (“we,” “us,” “our”) operates a wake sports coaching and lake house accommodation business in Portugal, including the app used by staff and guests to manage bookings, sessions, and stays. This policy explains what personal information we collect, why, and how it’s handled.
Information we collect
From guests (riders):
- · Name
- · Dock/access code (used to log in to your personal cabinet · not a password, and never shown in a web address)
- · Stay dates and room assignment
- · Coaching session history: date, duration, discipline (wakesurf/wakeboard), coach, and boat used
- · Billing arrangement and cost information related to your stay
From coaches and staff:
- · Name
- · WhatsApp phone number, if used to log sessions or receive booking notifications
- · Admin login email address
How we use this information
- · To run and manage your coaching sessions, accommodation, and billing
- · To let coaches log sessions and receive booking notifications, including via WhatsApp
- · To let staff coordinate the daily schedule and house occupancy
- · To respond to questions and provide support during your stay
WhatsApp and third-party services
If you’re a coach using WhatsApp to log sessions, your messages are processed through Meta’s WhatsApp Business Platform to deliver this feature. Meta’s own privacy policy governs how WhatsApp handles that data in transit. We don’t use WhatsApp messaging data for anything beyond logging the coaching session itself.
Our systems are hosted with cloud infrastructure providers who store data securely on our behalf; we don’t sell personal information to third parties.
Data retention
We keep your information for as long as needed to provide the service and meet our legal and accounting obligations, after which it’s deleted or anonymized.
Your rights
You can ask us to access, correct, or delete your personal information at any time by contacting us at life@sidewake.com. If you’re in the EU/EEA, you also have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
Children
Our services are intended for use by adults booking on behalf of themselves or their families. We don’t knowingly collect personal information directly from children without a parent or guardian’s involvement.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact us
Questions about this policy or your data? Contact us at life@sidewake.com.